Product Skills & Experience from CHRISTUS Health
User-Centric Discovery & Analysis: Led an immersive discovery process at CHRISTUS Health facilities, conducting extensive user interviews with clinicians (nurses, administrative staff, and physicians) to deeply understand their daily realities and pain points within the Epic EHR system.
M&A: Influenced the acquisition of Wadley Regional Medical Center (WRMC) for $4.5M, utilizing SQL to transform data into strategic decision making.
Strategic Problem-Solving: Utilized root cause analysis to translate user-centric findings into clear, actionable strategies, identifying key workflow inefficiencies that were creating bottlenecks in patient registration and impacting patient care.
Agile Team Leadership: Championed the clinical staff's perspective while collaborating with leadership to assemble a diverse Agile sprint team of engineers, Epic consultants, and hospital executives. Ensured feature development aligned with strategic objectives and directly addressed user needs.
Iterative Development & Rollout: Guided a collaborative, iterative development process with continuous feedback loops to streamline the Epic EHR workflow. This resulted in an agreement to roll out the new solution across all San Antonio facilities, anticipated to significantly reduce registration times and free up valuable time for patient care.
Talent Development: Contributed to broader organizational goals by recruiting promising Industrial Engineering candidates at Virginia Tech career fairs, helping to strengthen the talent pipeline.
Nurse attending to a patient.
Virginia Tech IISE Career Fair recruitment.
Agile Project Management.
Root Cause Analysis, Analytics and Computer Programming.
Surgical Services System-Level Playbook
Surgery being performed in the OR.
Virginia Tech Fall Career Fair recruitment.
Acquisition of WRMC for $4.5M.
Visio PAT Process Map.